Ten Essential Insights from Tom Peters
Celebrate what you want to see more of.
'In Search of Excellence' - even the title - is a reminder that business isn't dry, dreary, boring, or by the numbers. Life at work can be cool - and work that's cool isn't confined to Tiger Woods, Yo-Yo Ma, or Tom Hanks. It's available to all of us and any of us.
The simple act of paying positive attention to people has a great deal to do with productivity.
We found that the most exciting environments, that treated people very well, are also tough as nails. There is no
bureaucratic mumbo-jumbo... excellent companies provide two things simultaneously: tough environments and very supportive environments.
The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
Management is about arranging and telling. Leadership is about nurturing and enhancing.
Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.
Excellent firms don't believe in excellence - only in constant improvement and constant change.
Community organizing is all about building grassroots support. It's about identifying the people around you with whom you can create a common, passionate cause. And it's about ignoring the conventional wisdom of company politics and instead playing the game by very different rules.
If a window of opportunity appears, don't pull down the shade.
'In Search of Excellence' - even the title - is a reminder that business isn't dry, dreary, boring, or by the numbers. Life at work can be cool - and work that's cool isn't confined to Tiger Woods, Yo-Yo Ma, or Tom Hanks. It's available to all of us and any of us.
The simple act of paying positive attention to people has a great deal to do with productivity.
We found that the most exciting environments, that treated people very well, are also tough as nails. There is no
bureaucratic mumbo-jumbo... excellent companies provide two things simultaneously: tough environments and very supportive environments.
The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
Management is about arranging and telling. Leadership is about nurturing and enhancing.
Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.
Excellent firms don't believe in excellence - only in constant improvement and constant change.
Community organizing is all about building grassroots support. It's about identifying the people around you with whom you can create a common, passionate cause. And it's about ignoring the conventional wisdom of company politics and instead playing the game by very different rules.
If a window of opportunity appears, don't pull down the shade.
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